Coordinator, Ticket Technology
This position has been filled - Job#: 453377577
Southeastern Baseball Franchise
Southeast Region
Sports Technology
Posted/Updated: 04/01/19
Southeast Region
Sports Technology
Posted/Updated: 04/01/19
Job Summary
Job Summary: The Ticket Sales and Services department is looking for a new Coordinator of Ticket Technology! The candidate will coordinate management of the baseball Team access control system and concessions offers.
Job Responsibilities:
- Managing the upkeep and maintenance of all access control hardware
- Coordinating testing of all ticket products and special offers
- Maintaining gift card fulfillment and loaded ticket program
- Ensuring proper training of concessions staff and remedy hardware issues
- Working with Stadium Ops and Security staff regarding access control
Collaborating with Fan Hosts and Game Day staff for proper game day procedures - Aiding in the fulfillment of all special projects regarding the program as well as the Sales & Service department
- Assisting the sales and service staff regarding our card, mobile card, and all third-party technology partner issues and projects
- Implamenting technology, including the creation and use of mobile app
- Contributing to the development and fulfillment of promotions, rewards, and campaigns for ticket sales products
- Providing exceptional service to maintain positive relationships with third-party technology partners and the baseball Team staff.
Qualifications:
- Completion of a BA/BS in related field or three to five years of related experience
- At least 1 year experience troubleshooting tech hardware and software in a professional position
Preferred Qualifications:
- Knowledge of TDC/ProVenue or comparable ticketing system
- Experience with Fortress or related access control/loyalty software as well as NCR or similar point of sale system
- Background in vendor management and third-party integrations
- Mastery of Microsoft Office Suite (Excel, PowerPoint, Outlook, and Word)
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