Coordinator, Ticket Technology

This position has been filled - Job#: 453377577

  Southeastern Baseball Franchise
  Southeast Region
  Sports Technology
  Posted/Updated: 04/01/19

Job Summary

Job Summary: The Ticket Sales and Services department is looking for a new Coordinator of Ticket Technology! The candidate will coordinate management of the baseball Team access control system and concessions offers. 

Job Responsibilities: 

  • Managing the upkeep and maintenance of all access control hardware
  • Coordinating testing of all ticket products and special offers
  • Maintaining gift card fulfillment and loaded ticket program 
  • Ensuring proper training of concessions staff and remedy hardware issues
  • Working with Stadium Ops and Security staff regarding access control 
    Collaborating with Fan Hosts and Game Day staff for proper game day procedures
  • Aiding in the fulfillment of all special projects regarding the program as well as the Sales & Service department
  • Assisting the sales and service staff regarding our card, mobile card, and all third-party technology partner issues and projects
  • Implamenting technology, including the creation and use of mobile app
  • Contributing to the development and fulfillment of promotions, rewards, and campaigns for ticket sales products
  • Providing exceptional service to maintain positive relationships with third-party technology partners and the baseball Team staff.  

Qualifications: 

  • Completion of a BA/BS in related field or three to five years of related experience
  • At least 1 year experience troubleshooting tech hardware and software in a professional position  

Preferred Qualifications: 

  • Knowledge of TDC/ProVenue or comparable ticketing system
  • Experience with Fortress or related access control/loyalty software as well as NCR or similar point of sale system
  • Background in vendor management and third-party integrations 
  • Mastery of Microsoft Office Suite (Excel, PowerPoint, Outlook, and Word)

     


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