Customer Service Representative

Job Summary

• Provide general customer service information utilizing all available sources including website, databases/systems and the internet. (Hours of operation, directions, pricing, etc.)


• Assist Rewards customers with account inquiries.


• Troubleshoot password and basic log on issues.


• Research any misapplied information or customer discrepancies.


• Provide special event information.


• Create spreadsheets as per department protocols which track nature of calls, resolution, etc…


• Other duties as assigned. 

• High school Degree or Technical Certification


• Minimum three (3) years of experience in a customer service call center  or in a customer service position with whose primary focus was ensuring  customer account data, updating online files, responding to and/or resolving customer inquiries via phone or paper.  


• This is an evening shift. You must be available to work the following days/times:  Thursday 1:55 to 9 PM, Friday 3:55 to 11 PM, Saturday 3:55 PM to 11 PM and Sunday 1:55 to  9 PM.