Manager, Sales and Service

This position has been filled - Job#: 453379111

Job Summary

Position Overview

• Managing staff and overseeing ticket sales responsibilities for all ticketed sports to generate new revenue and service existing accounts. 
• Integral in the development of ticket sales & service strategies. 
• Requires someone who is highly motivated to contribute to the overall ticket sales & service efforts and passionate about staff leadership and development.     

Duties & Responsibilities 

• Sell tickets for ticketed sports through outbound, inbound and renewal sales. 
• Develop and execute approved Annual Business and Sales Plan and Operating Budget.    
• Serve as a member of the external operations team.    
• Assist with the day-to-day operations of the new Fan Relationship Management Center profitably while exceeding client expectations in revenue generation and customer service.   
• Grow business each year.   
• Responsible for personal sales goals and contributing to annual revenue growth.   
• Prospect and target new sales opportunities to include season tickets, group tickets and donations.   
• Execute annual business and sales plan goals and operating budget.   
• Work with the university liaison to develop, present and communicate ticket sales strategies, procedures and processes.    
• Assist with the creation, planning, communication, and implementation of special ticket plans, projects, promotions and programs.   
• Ongoing development of New Ticket Sales and Ticket Service program.
• Track and report daily, weekly and monthly sales figures and relevant accountability.    
• Leads in the development of ticket marketing, promotions, ticket pricing, sales strategies and community ticket/sampling programs.      

Qualifications

• Bachelor’s degree in Sport Management or related field.    
• 1-2 years of sports ticket sales experience with a minimum of 1 year in Ticket Sales or Service/Ticketing Management/Team Leader preferred.  
• Computer proficient and detail-oriented.   
• Experience with ticketing software and CRM program preferred.   
• Excellent communication, presentation, and listening skills.   
• Strong organizational and time management skills.   
• Professional image and demeanor at all times.   
• Ability to work well with others and confidence when taking initiative.   
• Available to work Athletic events including home games and special events in evenings and on weekends.   
• Ability to effectively coach and manage others.   
• Advanced interpersonal skills.