Manager, Ticket Sales and Service
Central Sports Sales Company
Northeast Region
Sales
Posted/Updated: 05/20/19
Northeast Region
Sales
Posted/Updated: 05/20/19
Job Summary
Job Description
- Manage ticket sales and service including one Sales Consultant for all ticketed sports.
Inventory
- Season tickets
- Group tickets
- Partial/Mini-Plan ticket packages
- Single game tickets
Duties and Responsibilities
- Oversight for: Consultant, Sales and Service
- Develop and execute approved Annual Business and Sales Plan and Operating Budget.
- Recruit, hire, train, and supervise a ticket sales team.
- Lead, motivate, develop, coach and retain sales staff for future succession and opportunity within the organization.
- Assist with day-to-day operations of the new Fan Relationship Management Center profitably while exceeding client expectations in revenue generation and customer service.
- Grow business each year.
- Responsible for season ticket renewal goals for customer service team.
- Manager will also be responsible for personal sales and season ticket retention goals.
- Monitor, manage and evaluate sales staff performance on an ongoing basis.
- Establish and communicate clear sales revenue and training goals and follow up with sales staff with appropriate feedback and direction for development.
- Work with the university liaison to develop, present and communicate ticket sales strategies, procedures and processes.
- Identify, explore, and research new sales opportunities to include season ticket and group sales target markets.
- Ongoing development of New Ticket Sales program in the following areas: '
- Season ticket,
- New business generation
- Sales leadership
- Development of sales strategies
- Sales training
- Development of best sales practices and results tracking and reporting.
- Track and report daily, weekly and monthly sales figures and relevant accountability reports.
- Handle all bookkeeping, commission reporting, staff payroll processing.
- Assist with the creation, planning, communication, and implementation of special ticket plans, projects, promotions and programs.
- Oversee and develop season ticket retention program, with special attention to new season ticket and high risk accounts.
- Leads in the development of ticket marketing, promotions, ticket pricing, sales strategies and community ticket/ sampling programs.
- Serves as a member of the external operations team
Education and Experience
- Minimum 3 years, Ticket Sales Management.
- Possess a degree in relevant field.
- Minimum of 1-2 years of sports ticket sales experience with at least 1 year in Inside Sales/ Ticketing Management/ Team Leader preferred.
- Experience with Paciolan Ticketing Software preferred .
- Excellent communication, presentation and listening skills.
- Professional image and demeanor.
- Ability to work well with others and confidence when taking initiative.
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