Account Manager, Client Services
This position has been filled - Job#: 453380890
NHL Franchise
Southeast Region
Sales
Posted/Updated: 06/17/19
Southeast Region
Sales
Posted/Updated: 06/17/19
Job Summary
Job Summary
- Directly responsible for all revenue goals associated with an assigned account base of existing season ticket holders with focus on renewals and retention, referrals, add-ons, and upgrades.
- Focus on creating relationships with assigned account base by being pro-active to anticipate client needs.
Essential Functions
- Meet and exceed retention and associated revenue goals with assigned account base.
- Build strong relationships with assigned Season Ticket Holder base through pro-active communication, including seat/suite visits, phone calls, emails and other communication channels.
- Responsible for the selling of upgrades, add-ons, and referrals.
- Respond and resolve all customer requests, concerns and inquiries from assigned base.
- Meet and exceed assigned service levels and standards.
- Manage the sales initiatives calendar.
- Assist with special events for Season Ticket Holder such as networking/social events, meet & greets, etc.
- Includes handling set up, creative briefs, email blast request, form stack, mailing invitations and tracking RSVP’s.
- Work closely with Ticket Sales, Marketing, Community Relations, Arena Staff, Game Operations, Building Operations, PR and Sponsorship to execute integrated programs.
- Assist in the creation of new benefits and service initiatives.
- Responsible for assisting with the coordination of the invoicing for payments and contracts for Season Ticket Holder renewals.
- Assist with material that goes into the Season Ticket Holder locker room web page section.
- Update and create new features with the Website Manager.
- Manage the Season Ticket Holder service desk on game days & assist with fan experiences.
- Reports to Client Services Manager
Qualifications
- BA in Business and two years ticket sales &/or service experience preferred.
- Strong work ethic and a desire to build a career in professional sports.
- Knowledge of Archtics, Microsoft Word, Excel, and PowerPoint preferred.
- Excellent Communication Skills and relationship builder.
- Key client interactive skills, problem solver, creative, attention to detail.
- Natural proactive approach and positive attitude, team orientated and self-motivated.
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