Assistant Event Operations Manager
Sports Facility
Central Region
Administration/Management
Posted/Updated: 06/20/19
Central Region
Administration/Management
Posted/Updated: 06/20/19
Job Summary
Job Summary
- Aids in directing and coordinating activities to obtain optimum efficiency and success of operations.
- Performs the duties personally or through delegation to selected staff, while maintaining a budget-mind.
- Coaching and training the Operations force to improve individual skills and providing impeccable service is at the forefront of this individual's mind.
Essential Duties and Responsibilities
- Assists with the coordination of all aspects (technical and managerial) of executing the event operations at the assigned location, including updating estimates and responding to client requests, while maintaining necessary staffing levels to keep service level satisfactory.
- Assigns work tasks to event supervisors and applicable line level staff and directs work throughout the event, while maintaining a forward-thinking approach to resolve service concerns.
- Conduct on-the-job training of standard operating procedures, which includes orientation of working on post, review of orders, routine responsibilities and how to respond to emergency situations or specific client and/or fan needs.
- Responds to minor incidents that occur, ensuring appropriate action is taken, all reports are properly completed, and appropriate parties are notified in a timely manner.
- Identifies issues occurring at events and forward to Assistant Account Manager and/or Account Manager and/or Client.
- May be responsible for writing a report of the situation or assisting with an investigation as directed in a timely manner.
- Responds to client or site emergencies as they arise, including ensuring appropriate communication to Assistant Account Manager and/or Account Manager and/or Client.
- Responsible for maintaining positive client/security relationships through frequent team and client contact and support.
- Serves as the direct supervisory contact for shift supervisors regarding performance, operations and department needs.
- Responsible for supervising, motivating, coaching and training.
- Responsible for evaluating the work performance of direct reports and making recommendations regarding assignments as required.
- Responsible for ensuring all Standard Operating Procedures and training information is being properly maintained and updated and all positions are properly maintained, cleaned and organized.
- May occasionally perform Security Professional job duties on an as-needed basis.
- Up to 25% travel required.
Minimum Qualifications
- Excellent operational skills.
- Heavy Guest Services background (Preferred).
- Maintaining awareness and seeking to meet the needs and wants of the internal and external customers.
- Excellent communication skills.
- Actively seeks ways in which to act as a role model, guide, develop and mentor others within the Operations Department.
- Strong team leadership, team building and facilitation skills.
- Engages in proactive behavior and looks for new project opportunities.
- Responds effectively to changes in situation or information.
- Bachelor’s degree in related field or equivalent experience.
- Minimum of three years of previous operations, service or field experience.
- Experience in one or more of the following industries preferred: event staffing, security, sports management, athletics.
- Ability to pass a background check.
How to Apply for Position:
Upgrade your account to paid subscription and gain access to this job as well as all other sports job opportunities:
Upgrade to a premium membership for complete access!
Subscribe today and gain access to 385 jobs in the sports industry - Cancel anytimeSimilar Jobs
Recreation Supervisor
Recreational Sport Oragnization
Central Region
Administration/Management
Posted/Updated: 04/12/24
Recreational Sport Oragnization
Central Region
Administration/Management
Posted/Updated: 04/12/24
Director, Digital Publishing & Operations
Pro Soccer League
Northeast Region
Administration/Management
Posted/Updated: 03/22/24
Pro Soccer League
Northeast Region
Administration/Management
Posted/Updated: 03/22/24
Sr. Manager, Paid Media
Soccer Organization
Northeast Region
Administration/Management
Posted/Updated: 03/21/24
Soccer Organization
Northeast Region
Administration/Management
Posted/Updated: 03/21/24
Manager, Social Media - YouTube
Pro Soccer League, NY
Northeast Region
Administration/Management
Posted/Updated: 03/11/24
Pro Soccer League, NY
Northeast Region
Administration/Management
Posted/Updated: 03/11/24
Senior Manager, Match Day Operations
Sports League - NY
Northeast Region
Administration/Management
Posted/Updated: 03/11/24
Sports League - NY
Northeast Region
Administration/Management
Posted/Updated: 03/11/24