Account Executive, Membership Development
Central Basketball Franchise
Central Region
Sales
Posted/Updated: 06/20/19
Central Region
Sales
Posted/Updated: 06/20/19
Job Summary
Job Description
- Focus on delivering a superior customer experience by building and maintaining long-lasting relationships, providing proactive service and exceeding member expectations to our fans and guests.
- Build customer and fan loyalty by using personal touchpoints, offering unique experiences, as well as through communicating information and details effectively.
Responsibilities
- Responsible for service effort and annual retention of account base.
- Working to upsell, cross-sell and generate new business from account base and referrals.
- Developing, maintaining and enhancing relationships with clients including friends, family and guests.
- Proactively communicating to customers by being an expert on member benefits and team initiatives.
- Providing a unique and personalized experience by going above and beyond expectations in order to increase the customer experience.
- Managing and tracking personal touchpoints in SalesForce through proactive phone calls, in-arena seat visits, handwritten notes, office appointments and interactions at member events.
- Providing creative and innovative new ideas to enhance the team including new benefit programs, events renewal incentives.
- Assisting in coordinating and executing annual member events, mailings, gifting, fencesitter initiatives.
- Working diligently to ensure a smooth account transition by collaborating with the Consumer Sales and Inside Sales teams.
- Using logical thinking and problem solving techniques to reach practical solutions for our members.
Qualifications
- Bachelor’s degree from an accredited university is required.
- At least 1 year of sports industry experience.
- 1-2 years in a sales or customer service facing position.
- Excellent communication, networking and writing skills are required.
- Must demonstrate a high degree of motivation, time management, attention to detail and organization.
- Ability to write creatively and present ideas in a clear and concise manner.
- Collaborative spirit in regards to recognizing overall goals and vision.
- An amiable, proactive, and self-motivated team improver.
- Past experience using Ticketmaster, Salesforce, Archtics and Ski Data software.
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