Tech Support Analyst Associate

This position has been filled - Job#: 453381559

  University (AZ)
  West Region
  Sports Technology
  Posted/Updated: 07/01/19

Job Summary

Essential Duties

  • Provides service to all users of information technology 

  • Trains users on compliance software and other software and hardware.

  • Repairs computers, terminals, printers, monitors, cell phones, and other technology-related equipment.

  • Assists with maintaining, modifying, and implementing technology associated with football and basketball recruiting software.

  • Installs and/or relocates new or used technology-related equipment using proper configurations and identifying needs for wiring and cable location.

  • Maintains all department technology-related equipment, documenting repair or work completed including estimating cost of repairs if deemed necessary.

  • Maintains inventory records of all appropriate technology-related equipment. Procures replacement parts and supplies when necessary.

  • Researches and recommends technology improvements.

  • Collaborates with others on a variety of projects related to the basic assignment.

  • Assists with maintaining, modifying, and implementing enterprise level event ticketing systems.

  • Assists with maintaining, modifying, and implementing video editing systems.

  • Maintenance of PAC-12 video replay and network systems.

  • Network setup for ESPN, Fox Sports and other sports broadcasting stations.

Minimum Qualifications

  •  Associates degree in technology or related field AND one year experience providing information technology services; 

  • OR, three years’ experience providing information technology services; 

  • OR, any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved. 

  • Certificates from recognized programs that indicate mastery of tools and techniques relevant to the assignment may substitute for up to six months of experience. 

Desired Qualifications

  • Evidence of a Bachelor’s degree in related field AND related experience within an athletic environment

  • Experience with ASU's network infrastructure preferred

  • Experience with ACS compliance software, athletic recruiting software, Ticketmaster, XOS, DVSport, Microsoft Windows Server, JAMF Pro, SCCM, ServiceNow, EMS Scheduling

  • Experience making decisions in a changing environment and anticipating future needs

  • Experience working in stressful situations

  • Experience handling sensitive issues and information with confidentiality and discretion

  • Experience working collaboratively with members of all constituencies of the department

  • Evidence of effective verbal and written communication skills

  • Evidence of live event coordination, i.e. presentations, working with ticketed events, etc.

Working Environment

  • Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse

  • Required to stand for varying lengths of time and walk moderate distances to perform work

  • Frequent bending, reaching, lifting, pushing and pulling up to 30 pounds

  • Regular activities require ability to quickly change priorities which may include and/or are subject to resolution of conflicts

  • Use ability to clearly communicate verbally, read, write, see and hear to perform essential functions

  • Regular use of standard office equipment including, but not limited to: computer workstation/laptop (keyboard, monitor, mouse), printer, fax, calculator, copier, telephone and associated computer/technology peripherals



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