Support Engineer

Job Summary

• Provide Help Desk level-1 and level-2 support for workstations, laptops, printers, mobile devices and other network attached devices.


• Building, installing, maintaining and troubleshooting both MAC and Windows desktops & laptops.


• GSuite and Gmail account administration.


• Software & license installation.


• Deskside support for all hardware and software related issues.


• First call phone support for all technical remote issues.


• Develop & document tools/procedures.


• Install & maintain 3rd party software & licensing.


• Set up & move systems as necessary.


• Analyze issues & create solutions for hardware & software problems.


• Participation in managing support calls to Teammate Support Desk.


• Travel and on-call support as needed.

• College diploma or university degree, preferably in technology, 


• 5+ years of Helpdesk troubleshooting experience,


• A+ or Network+ Certifications preferred.


• Extensive knowledge and experience with both Microsoft Windows 10 and MAC OS administration and troubleshooting.


• Specific knowledge of GSuite and Gmail.


• Experience supporting Okta or similar cloud based third party identity management solutions for single sign-on authentication.


• Experience supporting mobile devices and mobile device management provisioning.


• Excellent written and verbal communication skills.


• Strong customer service focused attitude.


• Ability to lift and transport moderately heavy equipment such as computers and monitors.


• Experience with video collaboration tools and conference room technology support; Zoom experience a plus.


• Ability to effectively prioritize tasks and escalate problems to management when needed.


• Experience in sports, media/entertainment environment desired.