Game Day IT Support Technician

  Central Stadium
  Central Region
  Sports Technology
  Posted/Updated: 07/29/19



Job Summary

Essential Duties and Responsibilities

  •  Test POS devices prior to event to ensure they are configured correctly, and functioning properly.
  • Assist in physical setup and deployment of POS devices.
  • Train event staff on use of POS devices.
  • Proactively identify and resolve any problems affecting POS devices.
  • Assist event staff with technical issues throughout the event; document all problems and solutions.
  • Communicate pertinent technical information to MainGate managers.
  • Perform other duties as requested, directed or assigned.  

Education and/or Experience

  • High school diploma
  •  2 years professional IT support experience

  Job Knowledge, Skills and Abilities

  • Strong knowledge of wired and wireless networking fundamentals, Windows Mobile, and POS devices and printers
  • Good understanding of physical and information security concepts and practices in a retail work environment.
  • Solid technical problem-solving and troubleshooting skills.
  • Ability to prioritize issues based on operational requirements and work in a fast-paced, loud environment under pressure, with minimal supervision.
  • Ability to effectively communicate verbally and, to a lesser extent, in writing.
  • Ability to quickly learn new job-related tasks; must be adaptable and flexible.  

Training Requirements

  • Foundation knowledge of MainGate’s policies and procedures.
  • Training provided on MainGate systems/equipment, necessary to the job function.  

 



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