Manager, Sales & Service

Job Summary

Duties and Responsibilities: 

• Generate new business though outbound call campaigns
• Development and execution of approved Annual Business and Sales Plan and Operating Budget
• Recruit, hire, train, and supervise staff.
• Facilitate Aspire’s Best in Breed, Raise Your Game (RYG) Executive Development 
• Program/Including monthly “Green Light Training Session”
• Lead, motivate, develop, coach and retain sales staff for future succession and opportunities within the FRMC, and The Aspire Group globally
• Grow business significantly each year
• Act as a liaison with the Athletic Department
• Monitor, manage and evaluate sales staff performance on an ongoing basis; establish and communicate clear sales revenue and training goals and follow up with sales staff with appropriate feedback and direction for development.
• Identify, explore and research new sales opportunities to include season ticket and group sales target markets
• Continually develop the Ticket Sales program in the following areas: new business generation, sales leadership, development of sales strategies, sales training, development of best sales practices and results tracking and reporting
• Track and report daily, weekly and monthly sales figures and relevant accountability reports. Assist with bookkeeping and tracking sales consultant’s commissions
• The creation, planning, communication, and implementation of special ticket plans, projects, promotions and programs
• Other responsibilities as assigned by the Athletic Department

 Education and Experience:

• Possess a degree in relevant field, a minimum of 2 years of sports ticket sales and service experience with at least 1 year in Inside Sales/ Ticketing Management preferred.
• Experience with Ticketmaster preferred.
• Must be able to communicate equally well with executives, staff and fans at all levels and be comfortable in a very close supervisory and intense training environment.
• Excellent leadership and motivational skills.