IT Support Specialist

  NFL Franchise
  Northeast Region
  Sports Technology
  Posted/Updated: 08/15/19



Job Summary

Primary Responsibilities

 


  • Receives, evaluates and prioritizes incoming requests from end-users experiencing IT problems

  • Provides helpdesk support and resolves problems to the end user’s satisfaction

  • Monitors and respond quickly and effectively to requests received through the IT helpdesk

  • Modifies configurations, utilities, software default settings, etc. for the local workstation

  • Utilizes and maintains the helpdesk tracking software

  • Documents internal procedures and policies

  • Assists with the on-boarding of new users

  • Installs tests and configures new workstations, peripheral equipment, and software

  • Maintains inventory of all equipment, software and software licenses

  • Manage virus prevention and patch management

  • Manages PC setup and deployment for new employees using standard hardware, images and software

  • Performs timely workstation hardware and software upgrades as required

 

 

 

Requirements

 


  • Bachelor’s Degree in computer science or equivalent degree

  • 1-3 years’ experience in a help desk or pc support position


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