IT Support Specialist
NFL Franchise
Northeast Region
Sports Technology
Posted/Updated: 08/15/19
Northeast Region
Sports Technology
Posted/Updated: 08/15/19
Job Summary
Primary Responsibilities
- Receives, evaluates and prioritizes incoming requests from end-users experiencing IT problems
- Provides helpdesk support and resolves problems to the end user’s satisfaction
- Monitors and respond quickly and effectively to requests received through the IT helpdesk
- Modifies configurations, utilities, software default settings, etc. for the local workstation
- Utilizes and maintains the helpdesk tracking software
- Documents internal procedures and policies
- Assists with the on-boarding of new users
- Installs tests and configures new workstations, peripheral equipment, and software
- Maintains inventory of all equipment, software and software licenses
- Manage virus prevention and patch management
- Manages PC setup and deployment for new employees using standard hardware, images and software
- Performs timely workstation hardware and software upgrades as required
Requirements
- Bachelor’s Degree in computer science or equivalent degree
- 1-3 years’ experience in a help desk or pc support position
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