IT Support Specialist

Job Summary

Primary Responsibilities

• Receives, evaluates and prioritizes incoming requests from end-users experiencing IT problems


• Provides helpdesk support and resolves problems to the end user’s satisfaction


• Monitors and respond quickly and effectively to requests received through the IT helpdesk


• Modifies configurations, utilities, software default settings, etc. for the local workstation


• Utilizes and maintains the helpdesk tracking software


• Documents internal procedures and policies


• Assists with the on-boarding of new users


• Installs tests and configures new workstations, peripheral equipment, and software


• Maintains inventory of all equipment, software and software licenses


• Manage virus prevention and patch management


• Manages PC setup and deployment for new employees using standard hardware, images and software


• Performs timely workstation hardware and software upgrades as required

Requirements

• Bachelor’s Degree in computer science or equivalent degree


• 1-3 years’ experience in a help desk or pc support position