Ticket Services Manager

Job Summary

• The Ticket Services Manager is responsible for the oversightof all event ticket sales.
• The ideal candidate will design salable seating capacity as well as provide analysis of sales data to assist in maximizing ticket sales.
• The Ticket Services Manager will supervises part time personnel, develop and administer policies and processes for customer service, ticket sales and the organization of the Ticket Services group.

Responsibilities:

• This position has fiscal or financial responsibilities other than employee expense activity, such as processing or approving transactions; monitoring or preparing budgets; or generating income for University
• This position works with minors
• This position works a variable shift; regular weekday office hours, plus nights and weekend to support events
• Periods of high volume/workload may be required
• Occasional travel to attend games at other institutions; periodic travel to local vendors or off-campus meetings

Qualifications:

1. Bachelor's Degree in Event Management, Performing Arts or related degree; equivalent combination of education and experience
2. Three to five years related work experience in a box office setting (Paciolan knowledge preferred)
3. Experience working athletics events, concerts, exhibitions and family shows
4. Strong customer service skills
5. Financial management experience; including reconciling daily sales and cash management
6. Ability to complete projects on time and on budget, and report on status and progress
7. Excellent communication and interpersonal skills
8. Solid writing ability and organizational skills
9. Solid analytical, decision making and problem solving skills
10. Supervisory experience preferred
11. Solid computer skills with experience using word processing and spreadsheet software
12. Successful completion of standard background checks