Service and Retention Consultant

This position has been filled - Job#: 453384849

Job Summary

Essential Duties & Responsibilities: 

• Service all existing season ticket members.
• Meet or exceed weekly, monthly, and yearly sales goals while exceeding client expectations in value and service.
• Facilitate season ticket member upgrades and additional seat requests.
• Grow sales significantly each week by attracting new business leads.
• Maintain computerized records of all prospects and season ticket members within ticketing database.
• Work home games and season ticket member events, performing various ticket sales and service duties throughout the game.
• Set and execute out of office and arena tour appointments to grow relationships and revenue within the current fan base.
• Contact area businesses and individuals via phone and networking events to sell season tickets, corporate, partial plans, and group ticket plans.
• Make 80 outbound calls daily.
• Contribute and assist in building out a world class program.
• Additional responsibilities as assigned by Supervisor.

 Qualifications & Requirements:

• Bachelor’s degree in Sport Management or related field
• Minimum 1 year professional or collegiate sports sales experience
• Computer proficient (Microsoft Word, Excel, Outlook) and detail oriented
• Previous customer service or retail sales experience; display a genuine desire to help people
• Excellent communication, presentation and listening skills
• Professional image and demeanor
• Ability to work well with others and comfortable taking initiative
• Ticketing software experience is a plus