Outdoor Box Office Usher

  NBA Franchise
  Central Region
  Sports Services
  Posted/Updated: 01/13/20

Job Summary

 
 RESPONSIBILITIES include but are not limited to:

  • Demonstrates our One Team philosophy of Passion, Accountability, Customer Focus, and Teamwork. 

  • Direct customers to the appropriate line for will call, ticket purchasing, or ticket resolution.

  • Interact with guests to answer questions. 

  • Monitor ticket lines and suggest changes via radio to the box office staff to efficiently navigate customers through their transactions.

  • Setup, removal, and maintenance of ticket kiosks.

  • Remain knowledgeable of ticketing promotions by completing a monthly training event. (Refresher shift)

 
MINIMUM QUALIFICATIONS:

  • At least 18 years of age.

  • Strong customer service experience.

  •  Excellent verbal communications.

  • Ability to work a flexible schedule including evenings, weekends, and holidays.

  • Ability to work in hot (temperatures exceeding 100 degrees) and cold (temperatures of less than 30 degrees) environments. 

  • Detailed oriented, articulate, and highly organized with an ability to simultaneously handle multiple tasks and adapt to change.



 PHYSICAL & MENTAL REQUIREMENTS:

  • While performing the duties of the job, the employee is regularly required to stand for long periods of time (up to four hours or more).

  • Nature of the position requires physical mobility and the ability to lift a minimum of 50 pounds. 

  • The vision requirement includes close vision and the ability to adjust focus.

  • Must have ability to adjust to changing work hours and locations as needed.

 



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