Outdoor Box Office Usher
NBA Franchise
Central Region
Sports Services
Posted/Updated: 01/13/20
Central Region
Sports Services
Posted/Updated: 01/13/20
Job Summary
RESPONSIBILITIES include but are not limited to:
- Demonstrates our One Team philosophy of Passion, Accountability, Customer Focus, and Teamwork.
- Direct customers to the appropriate line for will call, ticket purchasing, or ticket resolution.
- Interact with guests to answer questions.
- Monitor ticket lines and suggest changes via radio to the box office staff to efficiently navigate customers through their transactions.
- Setup, removal, and maintenance of ticket kiosks.
- Remain knowledgeable of ticketing promotions by completing a monthly training event. (Refresher shift)
MINIMUM QUALIFICATIONS:
- At least 18 years of age.
- Strong customer service experience.
- Excellent verbal communications.
- Ability to work a flexible schedule including evenings, weekends, and holidays.
- Ability to work in hot (temperatures exceeding 100 degrees) and cold (temperatures of less than 30 degrees) environments.
- Detailed oriented, articulate, and highly organized with an ability to simultaneously handle multiple tasks and adapt to change.
PHYSICAL & MENTAL REQUIREMENTS:
- While performing the duties of the job, the employee is regularly required to stand for long periods of time (up to four hours or more).
- Nature of the position requires physical mobility and the ability to lift a minimum of 50 pounds.
- The vision requirement includes close vision and the ability to adjust focus.
- Must have ability to adjust to changing work hours and locations as needed.
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