Retail Associate

  Football Slub
  International
  Sports Services
  Posted/Updated: 11/05/19



Job Summary

 
Major Responsibilities:

  • be a Brand Ambassador for the Club by representing the organization positively 

  • assist customers with locating suitable products, sizes, styles and colors 

  • handle a variety of payment processes accurately

  • daily housekeeping of the store location as assigned

  • monitor customer satisfaction through interaction during sales presentations 

  • respond to customer problems with a focus on problem resolution within pre-approved authority limits

  • assist with prevention of theft/loss and maintaining a low year-end shrink result

  • accurately receive shipments of stock

  • assist with maintaining store visual presentation, merchandising and displays

  • seek customer feedback about products, services and events

  • perform other duties as delegated or assigned



Knowledge/Skills/Attributes:

  • proven experience in a customer service and/or public environment

  • demonstrate communication and organizational skills to multi task in a fast-paced environment are definite assets. 

  • high quality customer service skills in dealing with co-workers and the public

  • experience with handling payments with accuracy and attention to detail

  • demonstrated professionalism and maturity in responding to staff and customer concerns, complaints and assertive behavior

  • team oriented style with a “can do” service focus to achieve organizational results

  • available to work irregular hours and work schedules especially game days

 



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