Group Service Manager
International
Administration/Management
Posted/Updated: 12/03/19
Job Summary
NBA Team looking for a Group Service Manager with at least 2 years of service experience, in sports or entertainment industry, organizational and multitasking skills to lead our team to coordinate and execute group sales and service programs and initiatives.
The Group Service Manager will take on:
Day-to-Day Service Responsibilities
Assist Ticket Sales Team with group touch point process
Attend select client meetings to convey service related items
Assist with prospecting for Group Account Executive sales efforts
Provide input on service components and execution of new group program development
Assist with planning and executing group sales events.
Create service recaps of each event
Oversee the hiring of seasonal Group Service Associates
Training Group Service Associates on group process
Scheduling and overseeing associates week to week duties:
Adequately staffing the “Group Line”
Group service calls
Creating group promotional material
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