Tour Guide
NHL Franchise
Central Region
Sports Services
Posted/Updated: 12/06/19
Central Region
Sports Services
Posted/Updated: 12/06/19
Job Summary
Job Summary:
The responsibilities for this role include but are not limited to support and ownership in the following areas:
- Arena experiences operation and service
- Arena Experience guest check-in
- Special Event support
- Ticketing support
- Tours within Corporate settings (Special Events and Company activities)
- Customer Service
- Private and Public Tours
Primary Responsibilities:
- Provide fulfilling and quality experiences for all guests who partake in the arena experiences, including Corporate activities, Special Events, Private Tour Groups, and Public Tours.
- Provide quality customer service with guest check-in, guest engagement, and guiding guests safely through the arena.
- Proactively enhance the visitor experience through excellent customer service
- Maintain cheerful, welcoming, professional atmosphere
- Provide best-in-class tour experiences with excellent public speaking skills and guest interaction; provide a cohesive, timely, engaging, and factual tour script delivery; be knowledgeable of home team’s history, facts regarding the stadium infrastructure, and all present, and future stadium events.
- Participate in quarterly training sessions regarding tour script updates, any updates in program policies, and review of customer service performance.
Essential Requirements:
- High school diploma or GED required
- Ability to work flexible hours as needed, including weekends and some holidays
- Available to work up to 10-20 hours a week
- Excellent written and oral communications skills
- Guest engagement experience a plus
- Professional and clean appearance
- Excellent public speaking skills
- Ability to gracefully handle stress under pressure
- Ability to control large groups independently and with co-workers
- Desire and willingness to collaborate with fellow colleagues
- Ability to adhere to program standards and expectations
Hours:
- Maximum of 29 hours/week
- Shifts include evenings, weekdays, weekends, and some holidays
How to Apply for Position:
Upgrade your account to paid subscription and gain access to this job as well as all other sports job opportunities:
Upgrade to a premium membership for complete access!
Subscribe today and gain access to 390 jobs in the sports industry - Cancel anytimeSimilar Jobs
Coordinator, Programming
Sports Media Company
Central Region
Sports Services
Posted/Updated: 03/04/24
Sports Media Company
Central Region
Sports Services
Posted/Updated: 03/04/24