IT Support Technician

  Sports Organization
  Sports Technology
  Posted/Updated: 12/16/19

Job Summary

Core Responsibilities and Duties:

  • Technical support of Win50 system

    • Win50 Servers Hardware and Software (Microsoft Windows)

    • Win50 Seller Handsets Hardware and Software (Microsoft Windows)

    • Win50 Belt Printers

    • Win50 Counterfoil Printers

    • Win50 Network Operations (Basic troubleshooting and escalation to network team)

    • Win50 Cashout Stations Hardware and Software (Microsoft Windows)

  • Assist in the Win50 Operations room with various duties pre and post event

  • Take direction from Win50 Event Manager to assist with docking handsets, moving equipment

  • Monitor radio “Technology” channel for any tech requests outside of Win50 and escalate to on call personnel when needed

  • Liaise with Win50 Event Manager and the Supervisor, Service desk as necessary

Education, Experience and Skills:

  • 1 year of equivalent experience in Technology support / service desk

  • Post-secondary education in Computers or related discipline, or equivalent work experience

  • Experience supporting Windows 10 Operating system, Windows Server, Server hardware and software, SQL Server basic support preferred

  • Previous experience with desk-side Hardware support, HP / Dell Laptops, Printers

  • Past experience with Server hardware support

  • Basic network troubleshooting skills / foundational network background

  • A committed pro-active approach to upholding the Rogers Place guest experience philosophy

  • Strong organizational, analytical and problem solving skills

  • Ability to prioritize tasks in a fast-paced environment

  • Strong client service, communication and interpersonal skills

  • Must be available to work evenings and weekends.

  • Must be over the age of 18

  • Must be willing to participate in the company’s pre-employment screening process, including a Criminal Record Check.


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