Regional IT Lead

Job Summary

• Taking initial telephone / email / in-person inquiries for 100 local and 300 remote employees


• Troubleshooting and managing hardware, software, network or mobile device problems


• Plan, monitor, test and execute software and hardware upgrades as necessary.


• Administer, upgrade, troubleshoot and resolve network problems according to company policies and procedures.


• Manage IT projects, including facilitating discussions, setting project scope, priorities, deadlines, deliverable schedules and project budgets/expenditures.


• Recognizing and escalating more difficult or time-consuming problems to external support or Internal Tier 3

• Work with other North American/Global IT staff to analyze and make recommendations for hardware and software standardization, as well as IT processes and procedure


• Server and networking troubleshooting and maintenance
  
  
  • Windows Server 2012+
  
  
  • Active Directory and Azure AD
  
  
  • Scripting languages (Powershell primarily used)
  
  

• Administer network security, antivirus and spam control measures


• Develop, configure, maintain, debug and support technical infrastructure, hardware and system software components

• Formal education in Information Systems (or equivalent) and at least four years of corporate IT experience.


• Excellent interpersonal "soft skills": applying expertise in an outgoing, positive, patient way to end-users is what we strive for.


• Prior hands-on experience with most or all of the following technologies is required:
  
  
  • Mobile Device Management (MDM)
  
  
  • Meraki Firewalls/Wireless/Switching
  
  
  • iOS / Android devices
  
  
  • Mostly PC and some Mac experience
  
  
  • Windows Active Directory
  
  
  • QNAP devices
  
  
  • Office 365 (E1-E3)
  
  
  • Box.com (or other Online Storage solutions)
  
  
  • FreshService (or other modern helpdesk ticketing systems)
  
  
  • Microsoft Teams