Manager, Sales and Service

Job Summary

Essential Duties & Responsibilities:    

• Sell tickets for ticketed sports through outbound and inbound sales. Selling tickets, depending on the property, may include sports such as Men’s Basketball, Women’s Basketball, Women’s Volleyball, Soccer, Softball and Baseball. Inventory available for sale may include: season tickets, season ticket upgrades, upsells & add-ons, group ticket packages, partial/mini-plan packages, and single game tickets.  
• Recruit, hire, train, and supervise Sales & Service staff.  
• Develop and execute approved Annual Business and Sales Plan and Operating Budget.  
• Serve as a member of the external operations team.   
• Assist with the day-to-day operations of the new Fan Relationship Management Center profitably while exceeding client expectations in revenue generation and customer service.  
• Grow business each year.  
• Manager will be responsible for personal sales goals and contributing to annual revenue growth. 
• Prospect and target new sales opportunities to include season tickets, group tickets and donations.  
• Execute annual business and sales plan goals and operating budget.  
• Monitor, manage and evaluate staff performance on an ongoing basis; establish and communicate clear sales revenue and training goals and provide follow up with staff with appropriate feedback and direction for development.  
• Work with the university liaison to develop, present and communicate ticket sales strategies, procedures and processes.   
• Assist with the creation, planning, communication, and implementation of special ticket plans, projects, promotions and programs.  

Qualifications & Requirements:   

• Bachelor’s degree in Sport Management or related field.   
• 2-3 years of sports ticket sales experience with a minimum of 1 year in Ticket Sales. Or Service/Ticketing Management/Team Leader preferred.  
• Computer proficient (Microsoft Word, Excel, Outlook) and detail-oriented.  
• Experience with ticketing software and CRM program preferred.  
• Excellent communication, presentation, and listening skills.  
• Strong organizational and time management skills.  
• Professional image and demeanor at all times.  
• Ability to work well with others and confidence when taking initiative.  
• Available to work Athletic events including home games and special events in evenings and on weekends.  
• Ability to effectively coach and manage others.  
• Advanced interpersonal skills.  
• Other duties as required.