Sales & Service Consultant

Job Summary

Essential Duties & Responsibilities: 

• Duties include performing outbound calls, taking inbound calls, and executing face-to-face meetings for the Men’s & Women’s Basketball, Wrestling, and Volleyball. 

Inventory available for sale include:

• Season Tickets
• Season Ticket Upgrades, Upsells & Add-ons
• Group Ticket Packages & Fan Experience Packages
• Partial/mini-plan Ticket Packages
• Single Game

Tickets Responsibilities include but not limited to:

• Meet or exceed weekly and monthly sales goals while exceeding client expectations in value and customer service
• Grow sales significantly each week by attracting additional business leads
• Be prepared to sell on behalf of the University
• Maintain computerized records of all prospects and customers
• Contact area businesses and individuals via phone, in-person appointments and networking events to sell season tickets, partial plans and group ticket packages
• Execute 65 to 75 outbound calls daily with the idea of building relationships·
• Availability to work Athletic events including home games and special events in evenings and on weekends
• Additional responsibilities as assigned   

Qualifications & Requirements:

• Desire to start and grow a career in the sports ticket sales industry or collegiate athletics
• Bachelor’s degree from an accredited institution
• Computer proficient (Microsoft Word, Excel, Outlook) and detail-oriented
• Previous customer service or sales experience; displays a genuine desire to help people
• Ticketing and CRM software experience preferred
• Excellent communication, presentation, and listening skills
• Professional image and demeanor at all times
• Ability to work well with others and comfortable taking initiative
• Experience in ticket sales is preferred but not required