Inside Service Representative

Job Summary

• Make 40-50 outbound calls per day; additionally answer inbound calls from the Service line


• Maximize Partial Season Members renewal percentage by providing superior customer service to assigned accounts via all contact touchpoints.


• Proactive, self-starter that has the ability to provide superior levels of customer service to all fans


• Responsible for upselling current accounts, generating referrals, and cross-selling groups, hospitality areas and luxury suites.


• Contribute positively to the sales team culture by developing mutually beneficial working relationships with all team members.


• Participate and contribute to sales team meetings and training sessions.


• Establish and implement superior levels of service and fulfillment for all MLB Team customers that sets the standard in MLB and professional sports.


• Visit current clients and host prospects during home games


• Work game day events to service and assist with season plan holders, premium season plan holders and troubleshoot ticketing or event issues

• Other duties as assigned

• Undergraduate degree from an accredited four-year college/university


• A minimum of 1 year experience in customer service

• Candidate must be sufficient in Microsoft Excel and tablet technology (i.e. iPad).


• Excellent organizational abilities to handle multiple tasks, establish priorities, and consistently meet strict deadlines with effective results. Ability to thrive under pressure


• Able to work nights, holidays, and weekends, including home games with additional hours included for office work.


• Must be able to address and solve problems quickly and effectively.


• Punctual and reliable attendance


• Uphold Core Values: Excellence, Performance, and Accountability. These core values set the tone in everything we do, help us succeed on and off the field, make a difference in the community and provide superior service in sports.  It is important that the person in the position commits themselves to these core values so that we can constantly move forward in the same direction.

• Office: Working conditions are normal for an office environment. Work may require occasional weekend and/or evening work.


• Job requires employee to function in a high activity and heavily crowded outdoor professional sports venue. May work at heights. Employee will be exposed to inclement weather of varying degrees. While performing the duties of this job, the employee is regularly required to stand for long periods of time, walk long distances, and climb up/down stairs. The employee is required to kneel, crouch, or sit and must lift and/or move up to 45 pounds.