Runner, Premium

Job Summary

The Role

The primary responsibility of a Runner is to deliver food from the kitchen to guests as quickly and efficiently as possible to ensure great guest experiences.

Responsibilities

• Deliver food and beverages from kitchen to guests in a timely and organized manner utilizing key information on kitchen tickets including table and seat numbers
• Lead communication between the servers and culinary team
• Read kitchen tickets to ensure quality and accuracy of all orders
• Monitor and observe guests dining experience
• Ensure guests are satisfied with the food and service – check with customers to make sure they have everything they need each time you arrive at a table
• Respond appropriately to guest requests. Communicate guest requests to server immediately.
• Responsible for the overall cleanliness of the restaurant and service areas
• Assist bussers as needed with clearing tables, especially with large parties and during peak periods.
• Provide guidance to guests including dining options and general attraction information.
• Perform general cleaning tasks to adhere to health and safety standards.
• Complete other duties as assigned by supervisor

Qualifications

• Has been working in the food and beverage industry as a busser or food runner for at least two years
• Must have the ability to skillfully carry three entrée plates at the same time for long distances up to 150 ft.
• Ability to retain and recite menu details
• Have an understanding of the expo process in a fine dining restaurant
• Must be able to read kitchen tickets and understand seat number, table numbers and course breakdowns
• Ability to work long hours and flexible shifts including: mornings, nights, weekends and holidays
• Must have excellent knowledge of food and beverage preparations, table settings, service standards, guest relations and etiquette• Must have a high school diploma
• Must be able to succeed in a face paced environment
• Must maintain personal hygiene and a well-groomed appearance standards
• Ability to work independently or in a team setting during set up and execution of service
• Willingness and drive to exceed the guest expectations
• Ability to effectively listen and take direction from supervisor
• Ability to work under pressure while maintaining a smile