Premium Service Executive

Job Summary

• Establishes and implements a complete service plan for premium seating clients to provide the highest level of guest services, including fulfillment of contracts, ancillary value-added programs, programs to maintain established levels of attendance and utilization of premium seats and regular/timely communication schedule for all sports and entertainment.


• Develop a renewal plan for assigned accounts prior to their final year.


• Work to maximize revenue and achieve set goals with current clients, through up selling and cross selling MLB Team and 313 Presents, as well as additional NHL Team suite tickets.


• Work with current clients, making sure contracts are fulfilled, added value is provided, and ensuring that exceptional customer service is maintained.


• Builds and maintains relationships with clients through well executed and effective touch points as well as direct and indirect communication ensuring client return on investment is exceeded, etc.


• Manages client expectations and service needs as the primary contact.


• Assists with walk-throughs of the premium seating areas to ensure a quality product for all clients.


• Develops and executes promotions such as player visits, hospitality, exclusive events related to premium seat client requests.


• Manage and track hard and soft costs associated with each assigned account and provide a year end cost analysis.


• Oversees execution of ancillary benefits such as pre-sales of tickets to all events, held in the building, special events, in-game requests and non-game day access.


• Acts as a premium seating contact during events and ensure client’s questions, requests, logistics, complaints are resolved quickly and effectively.


• Manages relationship with the Hospitality Department to ensure the entire experience of the suite holder is first rate.


• Develop a renewal plan for assigned accounts prior to their final year.


• Assist clients in answering food and beverage related questions, handling special catering requests and planning of special occasions (birthdays, anniversaries, etc.).

• Bachelor’s degree in Business, Marketing, Communications or related area.


• Minimum (3) years of progressively responsible and relevant experience in sales and customer service.


• Possess the highest integrity and ethical standards.


• Demonstrated capability to interface and maintain effective relationships with all departments and employees in a team-oriented environment.


• Ability to keep accurate and detailed records.


• Must be self-directed and goal oriented.


• Ability to provide exceptional customer service.


• Must possess knowledge of all Microsoft applications such as Word, Excel, and PowerPoint.


• Must be able to work days, nights, weekends and holidays.

• Frequent visual/auditory attention.


• Exposure to high noise levels.


• Irregular and extended hours including nights, weekends, and holidays.