IT Support Specialist

  NBA Team
  West Region
  Sports Services
  Posted/Updated: 03/20/20

Job Summary

The NBA Team are seeking an IT Support Specialist to be the front line of our IT organization, managing all incoming incidents/requests and triaging to other groups as needed for the staff at our facility. In this role, you will work on a range of IT services, including device support (laptops, monitors, printers, and peripherals), network connectivity, email, calendar, communication and more.

Key Responsibilities

  • Answer and respond to all Help Desk calls, emails, and walk-up requests
  • Track and monitor incidents, requests, and problems to ensure timely resolution
  • Diagnose and resolve Tier 1 hardware, software, application, network, and telecommunication issues while operating in compliance with team policies and federal and state regulations


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