IT Support Specialist
NBA Team
West Region
Sports Services
Posted/Updated: 03/20/20
West Region
Sports Services
Posted/Updated: 03/20/20
Job Summary
The NBA Team are seeking an IT Support Specialist to be the front line of our IT organization, managing all incoming incidents/requests and triaging to other groups as needed for the staff at our facility. In this role, you will work on a range of IT services, including device support (laptops, monitors, printers, and peripherals), network connectivity, email, calendar, communication and more.
Key Responsibilities
- Answer and respond to all Help Desk calls, emails, and walk-up requests
- Track and monitor incidents, requests, and problems to ensure timely resolution
- Diagnose and resolve Tier 1 hardware, software, application, network, and telecommunication issues while operating in compliance with team policies and federal and state regulations
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