Concierge Staff
Sports Facility
West Region
Sports Services
Posted/Updated: 03/25/20
West Region
Sports Services
Posted/Updated: 03/25/20
Job Summary
Key Responsibilities
- Set up and breakdown suite concierge stations and suites for all home games, concerts and events
- Assist and solve suite holder needs as they arise (e.g. wheelchair, escorts, answering questions and providing information to create a fun and seamless guest experience)
- Address guest feedback in a timely and professional, yet sympathetic manner
- Awareness of all special activities, functions, or promotions for that particular day while becoming an ‘expert’ on everything event and arena related
- Understanding of emergency evacuation plan and exit routes; ability to remain calm and provide direction and guidance in the event of an emergency
- Exceptional internal service required as support for all departments is crucial for organizational success
Required Skills:
Experience
- Excellent and engaging interpersonal skills
- High energy, strong detail orientation and superior work ethic
- Ability to remain professional and courteous in a high-pressure and dynamic environment, including during emergencies
- Reliable form of transportation
Physical Demands
- Ability to lift/carry/push/pull up to 30 lbs
- Ability to stand for long periods of time
Time Commitment
- Work at majority of regular season home games (September through April) with the possibility of post season games (April through June)
- Non-traditional hours according to the home game schedule (days, evenings, nights, weekends, and holidays)
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