Tour Operations Manager

  Sports Facility
  Central Region
  Administration/Management
  Posted/Updated: 06/29/20

Job Summary


THE ROLE

The Manager of Tour Operations is primarily responsible for the day-to-day operations of the tour department at the stadium.

This individual will be responsible for strategically managing all activities within the group sales department while maintaining a specific focus on developing new tour experiences and ideas to increase and maximize revenue and building the foundation for tours.

 
ESSENTIAL FUNCTIONS

  • Manage, train and schedule tour operations staff for tours of the Stadium
  • Work in cooperation with stadium operations for daily tour schedule and other tour activity/theme day execution
  • Assist in sales when directed
  • Proactively create opportunities for new business with existing customers
  • Work with staff to ensure quality and overall fan experience for all aspects of the tour programs offered
  • Provide superior and professional customer service to clients
  • Liaison with appropriate departments and stadium personnel about daily tours
  • Maintain relationship with Ticket Office with on sale information
  • Prepare daily and weekly reports with department sales figures
  • Attend team and community events for purpose of maximizing sales opportunities
  • Non-traditional hours (Nights, Weekends & Holidays)

QUALIFICATIONS

  • 2-4 years of Stadium Operation and Sales experience, preferably in Sports & Entertainment
  • Bachelor's Degree
  • Self-Motivator
  •  Excellent interpersonal, verbal and written communication skills, ability to communicate effectively at all levels both internally and externally
  • Able to simultaneously manage a high level of detail across multiple projects
  • Able to demonstrate flexibility and quickly adapt to changes while maintaining high levels of productivity and effectiveness under pressure
  • Able to work well within a team environment, offering assistance and support to team members whenever necessary
  • Able to balance internal priorities with client expectations
  • Knowledge of Archtics/Ticketmaster Host/Customer Relationship Management (CRM)
  • Proficient in Microsoft Office
  • Bilingual in Spanish a Plus

 
COMPENSATION

  • Competitive salary, commensurate with experience, and a generous benefits package that includes: medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

 



How to Apply for Position:

Upgrade your account to paid subscription and gain access to this job as well as all other sports job opportunities:

Upgrade to a premium membership for complete access!

Subscribe today and gain access to 401 jobs in the sports industry - Cancel anytime

Payment Details

*By joining JobsInSports.com, you agree to the Terms of Agreement and to receive important email communications. To ensure uninterrupted service, your membership will be autorenewed at the regular price at the time you joined. You may cancel at any time. Simply refer to our Cancellation Policy.

Similar Jobs

Full-Time General Manager
  Summer Collegiate Baseball Team
  Central Region
  Administration/Management
  Posted/Updated: 02/13/24
Receptionist
  Sports Facility
  Central Region
  Administration/Management
  Posted/Updated: 01/12/24
Director, Digital Publishing & Operations
  Pro Soccer League
  Northeast Region
  Administration/Management
  Posted/Updated: 03/22/24
Sr. Manager, Paid Media
  Soccer Organization
  Northeast Region
  Administration/Management
  Posted/Updated: 03/21/24
Manager, Social Media - YouTube
  Pro Soccer League, NY
  Northeast Region
  Administration/Management
  Posted/Updated: 03/11/24

Ready to Get Started?

Get access to the most up-to-date live sports jobs now!