Tour Operations Manager
Sports Facility
Central Region
Administration/Management
Posted/Updated: 06/29/20
Central Region
Administration/Management
Posted/Updated: 06/29/20
Job Summary
THE ROLE
The Manager of Tour Operations is primarily responsible for the day-to-day operations of the tour department at the stadium.
This individual will be responsible for strategically managing all activities within the group sales department while maintaining a specific focus on developing new tour experiences and ideas to increase and maximize revenue and building the foundation for tours.
ESSENTIAL FUNCTIONS
- Manage, train and schedule tour operations staff for tours of the Stadium
- Work in cooperation with stadium operations for daily tour schedule and other tour activity/theme day execution
- Assist in sales when directed
- Proactively create opportunities for new business with existing customers
- Work with staff to ensure quality and overall fan experience for all aspects of the tour programs offered
- Provide superior and professional customer service to clients
- Liaison with appropriate departments and stadium personnel about daily tours
- Maintain relationship with Ticket Office with on sale information
- Prepare daily and weekly reports with department sales figures
- Attend team and community events for purpose of maximizing sales opportunities
- Non-traditional hours (Nights, Weekends & Holidays)
QUALIFICATIONS
- 2-4 years of Stadium Operation and Sales experience, preferably in Sports & Entertainment
- Bachelor's Degree
- Self-Motivator
- Excellent interpersonal, verbal and written communication skills, ability to communicate effectively at all levels both internally and externally
- Able to simultaneously manage a high level of detail across multiple projects
- Able to demonstrate flexibility and quickly adapt to changes while maintaining high levels of productivity and effectiveness under pressure
- Able to work well within a team environment, offering assistance and support to team members whenever necessary
- Able to balance internal priorities with client expectations
- Knowledge of Archtics/Ticketmaster Host/Customer Relationship Management (CRM)
- Proficient in Microsoft Office
- Bilingual in Spanish a Plus
COMPENSATION
- Competitive salary, commensurate with experience, and a generous benefits package that includes: medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.
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