Premium Services Coordinator

Job Summary

• Manages Premium accounts in Mystic Lake’s Club Purple Couches in regards to touch points, relationship building, gifting and event programs.

• Manage Premium Single Game Suite accounts once sold by sales team from time of booking to follow up after the game.


• Work directly with service providers to maintain superior service levels to premium accounts.

• Create and execute moments that “delight and surprise” by using unique personalized client CRM information.


• Assist in the planning and execution of exclusive Premium Seat Client appreciation events

• Participate in research and development of Premium Seat industry best practices.


• Possess extensive suite menu knowledge for both food and beverage in all premium areas.


• Manage timely communication of special events and suite member experiences

• Bachelor’s Degree required.


• 2-4 years in a luxury hospitality/upscale suites service environment in a guest service/customer facing role. 


• Experience with CRM software Archtics, Microsoft Office.


• Ability to deal with a variety of projects and workload in a fast-paced environment.


• Must be willing to work a flexible schedule including all home games, evenings, weekends and holidays.


• Excellent reading, writing and oral proficiency.