Box Office Manager

  Sports Facility
  Central Region
  Administration/Management
  Posted/Updated: 06/30/20

Job Summary

 
Responsibilities

  • Act as systems administrator for ticketing system and liaison between staff, promoters, presenters and the facility

  • Build all events in the ticketing system, including seating manifests, price tables, holds/kills, discounts, pre-sales, etc.

  • Oversee all financial reconciliation in regards to daily reports, monthly reports and event settlement

  • Manage all information being sent and posted through ticketing system

  • Responsible for system upgrades, occasional testing of new software and routine maintenance and trouble-shooting

  • Plan, direct, and evaluate the work of Box Office staff; implementing evaluations and corrective actions as needed

  • Prepare all ticketing reports for and work with tenants on system training and related premiums services ticketing

  • Update and relay all box-office related event information to each department and client

  • Investigate and resolve ticket-related issues

  • Responsible for season ticket renewal mailings, processing of season ticket monies and printing/mailing of season tickets

  • Responsible for all season ticket holder customer service related to upgrades, priority point systems, etc.

  • Responsible for the collection of all ticket monies, tracking of accounts payable/receivable and preparation of sales reports/ticket revenue updates

  • Work with sales and marketing departments to set up various ticket discounts and promotions

  • Oversee will call for all ticketed events, ensuring compliance to all relevant ticket laws

  • Process/fill approved charity tickets requests; document all complimentary tickets issued

  • Track attendance for all events, including pre-sales, walk-ups, promotions, discounts, etc.

  • Process donor seat selection and retention

 

Qualifications

  • Bachelor’s Degree from an accredited college or university with major coursework in business management, sports management, business administration or other related field

  • Minimum of 2- 4 years of increasingly responsible box office/ ticketing experience, preferably with a sports facility, convention center, performing arts facility or other multi-purpose public assembly facility 

  • Work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) work days and extended numbers of days based upon event calendar

  • Superior customer service skills including but not limited to thoughtful listening, oral and written communication skills 

 



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