Director of Security & Transportation

Job Summary

• Establish annual objectives for all reporting personnel.


• Work closely with the Security Dept and Parking Operations Provider to manage the safety & security of the patrons, associates, and assets.


• Train, counsel, discipline, evaluate, manage, and direct in accordance with the BBVA Stadium philosophy and policies.


• Review and update Security and Parking policies and procedures on an ongoing basis.


• Manage all administrative and operational matters within the department.


• Manage and maintain business relations with the local, state, & federal fire & police authorities.


• Maintain an effective electronic/hard key access management program.


• Maintain an effective employee & visitor photo ID & credential program.


• Develop and conduct security & safety training sessions for the stadium personnel.


• Meet all assigned tasks within the guidelines & deadlines set by the VP of Stadium Operations. This includes handling and managing special projects when necessary.


• Responsible for the quality and accuracy of all logs and incident reports generated.


• Responsible for the creation and implementation of post orders.


• Manage the day to day Parking Operational Relationship


• Primary Liaison with MLS in regards to MLS Security Policies, Procedures and Industry Best Practices. 


• Other duties as assigned.

• Ability to work independently and complete duties and projects with minimal direct supervision.


• Strong organizational skills with attention to detail.


• Ability to work under above-average pressure in meeting urgent deadlines. 


• Ability to communicate effectively in English; Bi-lingual preferred


• Ability to effectively manage, motivate, and lead the members of the security and guest service department.


• Ability to work long, irregular hours and weekends as dictated by event schedules and project timetables. 

• At least two years’ experience supervising a security and guest service team.


• High school diploma required.


• Bachelor’s degree in hospitality or related field preferred.


• Minimum of 5 years’ experience in a sports or entertainment facility.


• Minimum 5 years of facility security experience.


• At least 3 years of experience in a managerial or supervisory role.


• A good understanding of guest services and security roles in a facility environment.


• Ability to implement and adhere to the Guest Service and Security Department’s Prime Objectives.


• Ability to pass a criminal background check, employment verification, and drug screening.


• Thorough knowledge of CCTV, fire alarm systems, computerized access control systems, and wireless radio communication.


• Ability to effectively manage crises & work under pressure.


• Ability to perform independently with minimal direct supervision.


• Ability to accept responsibility for the performance & conduct of their direct reports.


• Ability to create, implement, and present training materials to all employees within the department.


• Ability to interact effectively and calmly with angry or emotional guests, clients and employee


• Proven strong organizational and time management skills including the ability to prioritize multiple tasks and deadlines.