Season Ticket Account Manager
NBA Franchise
Nationwide
Sales
Posted/Updated: 07/23/20
Nationwide
Sales
Posted/Updated: 07/23/20
Job Summary
In this role you will:
- Effectively use internal data to manage a portfolio of Season Ticket Members (STMs) with the goal to build meaningful and lasting relationships
- Communicate with integrity, enthusiasm and accuracy by phone, e-mail and personal visits
- Effectively communicate all benefits and perks to consistently add value to the guest experience
- Perform call campaigns to inform STMs of payment date, time changes and other information
- Work with accounts that have a high no show rate so they can optimally utilize their tickets
- Utilize CRM system to record and track STM trends and manage the experience of your portfolio
- Collaborate with other departments including events and entertainment, ticket operations, business intelligence and guest relations on various events and daily processes
- Grow personal account base through service selling and handle yearly renewal for each STM
- Work game night events and special member appreciation events, conversing with clients and making new connections
- Attend and participate in weekly department meetings
- Maintain good attendance and punctuality
Other duties as assigned What you’ll bring to the role:
- A four-year college degree or equivalent work experience or military service experience
- Excellent guest relations skills with at least one year of guest relations or season ticket management
- Experience cross selling, networking and new business development preferred
- Bi-lingual fluency in Spanish and English is highly beneficial
- Ability to handle problems and communicate with guests in an efficient and courteous manner
- Excellent phone presence, with concise and friendly professional communication and strong listening skills
- Highly organized with good time management skills and attention to details
- Confident when connecting with new people individually or in groups and comfortable interacting with people from all demographics
- Proficiency with technology including use of Microsoft Office applications
- A positive attitude toward clients and co-workers and ability to work in a team environment
Additional details:
- Work schedule will include office hours plus home games and events on evenings, weekends and holidays
- Physical requirements of the job may include working long shifts, traversing stairs and working in-arena during games which may include loud music, crowd noise and flashing or strobe lights
- Reliable transportation required along with a valid driver’s license, insurance and clean driving record as some local travel will be required
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