Director of Premium

Job Summary

• Responsible for the overall effective management of Catering, Suites, & Club operations/service, as well as Training Table operations (Team Meals)


• Management of suite level services to ensure a high level of suite holder satisfaction in all pertinent areas


• Ensures total compliance with all alcohol service policies.  


• Provides on-going training, development, mentoring and supervision of hourly employees. 


• Assists in troubleshooting technical problems with Point of Sale Systems, from both a hardware and software perspective.


• Generates event employee schedules and verifies employee time for Premium Services.


• Management & Oversight of catered events from set-up to tear down, including handling all communication with hourly staff, culinary staff and guests.


• Responsible for all aspects of Training Table Operations


• Ensures staff is briefed on event requirements and assigned to a specific area prior to events.   


• Enforces all venue policies and procedures as they relate to guest satisfaction, quality standards, uniform policy, cash handling, operating procedures, and quality presentation.


• Ensures all policies and procedures regarding accounting and cash handling practices are followed. 

• Bachelor’s degree from an accredited college/university/school required (4+ years of progressive facility / food & beverage operations management experience can be substituted for this requirement)


• Minimum 2 Years of Management experience in premium / catering / suites / banquets


• Minimum 2 Years Experience with Menu costing & development


• Minimum 2 Years of Management experience in food service at a Sports & Entertainment venue (Stadiums, Arenas, etc…)


• Familiar with inventory cost control and menu planning.


• Proficiency with Microsoft Office Suite (365, preferred): E-mail, Excel, Word, Outlook, Schedule+.


• Working knowledge of Point of Sale and timekeeping systems.


• Cash handling abilities; basic math skills including significant number manipulation.


• Ability to work a variable work schedule (including evenings and weekends, as required), depending upon event and business requirements.


• Good verbal and written communication skills.


• Ability to pay close attention to detail and coordinate various activities simultaneously.