Business Insights Intern

This position has been filled - Job#: 453398959

Job Summary

• Are able to commit to a full-time work schedule (Monday - Friday 8:30 a.m. - 5:30 p.m., weekends, evenings and holidays  as necessary) from approximately June 2020 through June 2021.


• Have a passion to work in the professional sports industry and are ready to make an impact on the Houston Texans organization!

• Completion of, or in pursuit of, a bachelor’s degree from a four-year accredited college or university preferred. 


• Analysis, data quality and data management experience strongly preferred. 


• Customer service and/or sales background a plus. 


• Prior experience in professional or collegiate football or other sport operations preferred. 

• Strong analytical and logic skills. 


• Strong problem-solving skills. 


• Fundamental understanding of analytical tools and relational databases. 


• Proficiency in use of Microsoft Office software applications with an emphasis on Access and Excel. 


• Strong organizational and time management skills with ability to prioritize multiple tasks. 


• Effective verbal, written and interpersonal communications. 


• Ability to maintain attention to detail and to produce high-quality work in accordance with directions given.  


• Ability to maintain confidential and/or proprietary information


• Display strong interpersonal skills and the ability to create and maintain solid working relationships. 


• Ability and internal drive to demonstrate a winning attitude and a strong work ethic in the performance of all job responsibilities.  

• Provide support to all Texans and LSSE business units where appropriate. 


• Perform daily/monthly/weekly analytical and CRM activities, to include, but not be limited to daily CRM duplicate detection and reconciliation, orphan account management, survey creation, reporting, & analysis, secondary price monitoring, reporting & analysis, email metric reporting and analysis, Texans wait list inbox monitoring and data capture form creation.


• Participate in various research projects as assigned. 


• Perform manual data entry tasks as assigned. 


• Execute and distribute daily and weekly reports to various users as assigned.  


• Create digital surveys, data capture forms and landing page utilizing marketing automation tools. 


• Participate in CRM software testing during upgrade cycles. 


• Perform various other duties as may be assigned from time to time by the Director of Business Insights, Business Insights Coordinator and/or Senior Director of Ticket Sales and Market Analytics. 


• Position requires routine face-to-face personal interaction with other Club personnel; therefore, job responsibilities must be physically performed in the Club offices and not in a telecommuting manner.