Ticket Operations and Customer Service Associate

  Soccer League
  Southeast Region
  Sports Services
  Posted/Updated: 07/16/21

Job Summary

This position will provide application operations support via phone, email and an issue/task tracking system.  Primary responsibilities include club activation, event building, customer service, and analytics for the Tickets.com clients.
Duties and Responsibilities
Specific duties include, but are not limited to:

  • Help the department to perform club and league analytics on Tickets.com clubs.

  • Promptly enter accurate, detailed information regarding all client requests and solutions in the call-tracking database.

  • Duplicate and effectively communicate any client issues that require research.

  • Execute and follow up on client issues in a timely manner.

  • Other duties as assigned. 


  • Bachelor’s Degree in Sport Management, Communications, Business Administration, or related/alternate field of study required.

  • At least 2 years of experience in ticket operations, box office, digital ticketing, and/or ProVenue suite of products required.

  • Prior software Helpdesk experience a plus.

  • Computer proficiency is essential – Microsoft Office Suite and ability to easily learn new technology.

  • Strong interpersonal and communication skills, including ability to communicate information in a clear, concise and effective manner.

  • Demonstrated problem-solving skills.

  • Detail-oriented, organized, proven ability to follow up on tasks.

  • Ability to provide results and resolutions in a timely manner.

  • Enthusiastic, client-service oriented attitude.

  • Self-motivated, patient and the ability to work independently within a team environment.
  •  Ability to work as business needs require which may include long days, evenings, weekends, occasional holidays, and travel if/when necessary. 

  • Must have U.S. work authorization.


How to Apply for Position:

Upgrade your account to paid subscription and gain access to this job as well as all other sports job opportunities:

Upgrade to a premium membership for complete access!

Subscribe today and gain access to 750 jobs in the sports industry - Cancel anytime

Payment Details

*By joining JobsInSports.com, you agree to the Terms of Agreement and to receive important email communications. To ensure uninterrupted service, your membership will be autorenewed at the regular price at the time you joined. You may cancel at any time. Simply refer to our Cancellation Policy.

Similar Jobs

Fan Experience Training Coordinator
  MLB Franchise
  Southeast Region
  Sports Services
  Posted/Updated: 11/17/21
Student Programs Coordinator
  University (FL)
  Southeast Region
  Sports Services
  Posted/Updated: 10/12/21
Part-Time Housekeeping Attendant
  Sports Facility
  Southeast Region
  Sports Services
  Posted/Updated: 09/30/21
Part Time Ticket Seller
  Indoor Arena
  Southeast Region
  Sports Services
  Posted/Updated: 09/23/21
Part Time Ticket Seller
  Sports Arena
  Southeast Region
  Sports Services
  Posted/Updated: 09/09/21

Ready to Get Started?

Get access to the most up-to-date live sports jobs now!