FC Manager Membership Services

Job Summary

Our ideal candidate will carry a multitude of qualifications, including but not limited to: service experience, conflict resolution, active listening, adaptability, creativity, willingness to learn, influencing skills, and the ability to build and maintain relationships. In every position, each employee is expected to: demonstrate alignment with the core values and mission, collaborate with internal/external family members and demonstrate ongoing development.

Responsibilities

• Develops, manages and motivates full-time franchise service representative; including evaluating and measuring performance results.
• Achieves Retention and New Sales goals and provides daily coaching to achieve results utilizing Situational feedback from internal and external customers
• Integrates strategic benefit plan for San Antonio FC and supervises fulfillment process. In addition, coordinates all season ticket correspondence promoting upcoming events, benefits and deadlines
• Collaborates with sales team members to identify At-Risk Season Ticket Members and formulate retention plan. Assists in development and implementation of Season Ticket programs to add value to Season Ticket purchase

Qualifications

• Bachelor’s degree from an accredited four-year college or university or commensurate experience.
• 1-3 years of service and or sales background.
• Proficient in Microsoft Office, Excel, Word, Power Point and other computer skills required.
• Ability to create and maintain favorable relationships.
• Demonstrate poise, tact and diplomacy.
• Ability to provide active listening and conflict leadership skills.
• Experience working with department heads and decision-makers (internal and external customers).
• Aptitude for influencing others in a positive and effective manner.
• Superior verbal and written communication skills.
• 80% of job able to be performed remotely/20% of work needed to be performed onsite as needed or on a seasonal basis.
• Bilingual (Spanish and English speaking and writing), preferred.