Hospitality Manager

Job Summary

• Develop and manage the annual budget for luxury suites and club level areas


• Oversee all game-day operations in premium seating areas, including management of security, catering, maintenance and custodial service providers


• Manage all aspects of an on-site satellite office


• Prepare, negotiate and ensure fulfillment of contracts with vendors and service providers


• Recruit, hire, train and supervise all staff, including but not limited to one-two interns, and a game day student staff


• Design and produce effective communication media, including client service guides, menu portfolios, web-based communication, newsletters and other correspondence


• Communicate successfully with athletic department regarding the following: presentation of proposed operating budget; provision of pre-season report detailing maintenance and facility problems; provision of post-game reports detailing operational and maintenance issues; presentation of year-end report


• Create and implement procedure for booking, rental, and operation of off-season/outside events in designated facilities


• Establish and maintain positive relations with diverse groups, including donors and seat holders, vendors, and administration


• Develop requests for proposal and evaluate vendors, when requested by the BJCC


• Assist in project coordination at conference championship fan events, when requested