Fan Experience Attendant

  Women's Soccer
  West Region
  Sports Services
  Posted/Updated: 09/17/21

Job Summary

 While working at an assigned position, Guest Attendants personally engage in conversation with guests, making them feel comfortable and welcome in a friendly atmosphere.  Guest Attendants are responsible for ensuring the safety of guests and that company procedures are being followed by guests to ensure a fan-friendly experience for all. 
 

Responsibilities: 

  • Greet guests and scan guest tickets.

  • Act as screen to ensure contraband items do not enter the building.

  • Distribute hand-outs at ingress, egress, and during the event as needed.

  • Aid guests in finding their seats in the seating bowl.

  • Direct guests to services such as concessions, merchandise, ATM’s, and restrooms.

  • Must be able to use proper judgment and make guest-friendly decisions with little supervision.

  • Constantly monitor guest seating area to ensure safety regulations are being kept and that guest conduct is in compliance with acceptable norms.

  • Document all guest related incidents.

  • Perform crowd control functions during events as needed.

  • Act as a member of the emergency evacuation team.     

  • Assist special needs guest with entering and exiting the building, and perform wheelchair escorts.

  • Monitor parking lot and bike parking areas.

  • Duties are performed outside under varying weather and temperature conditions.

  • Perform other duties as assigned.

 
Required Qualifications: 

  • Experience in customer service helpful.  Outgoing and friendly personality required.  Ability to work independently and remain flexible a must.

  • Must be able to read, write and speak conversational English.  Spanish is a plus.

  • Must meet company-grooming and appearance standards.

  • Must be able to complete written incident reports clearly and concisely.

  • Ability to work flexible hours including nights, weekends, and holidays.


 



 
 


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