Vice President of Operations

  Sports Arena
  West Region
  Sports Services
  Posted/Updated: 09/30/21

Job Summary

Position Summary:

The Vice President of Operations is responsible for developing and ensuring the implementation of departmental strategic plans and supporting business plans in the organization’s Maintenance, Grounds, Custodial, Event Production, Conversion and Operations departments with a focus on maximizing event revenue opportunities and creating the ultimate fan experience for the arena. 



Essential Duties & Responsibilities:


  • Oversee and provide strategic leadership to the Event Production department who are responsible for planning, coordinating and executing all events held at arena, including up to approximately 40 concerts/entertainment events, 40 AHL hockey sporting events, and 40 community/rental events each year
  • Act as one of the primary Executives on Duty at all events held at arena
  • Continually evaluates the quality of the fan experience by firsthand observation, objective feedback and interaction
  • Use inspection reports, customer correspondence, feedback studies and pro-active actions to determine the level of satisfaction with our performance and service levels for internal and external fans
  • Oversee and lead major projects that impact arena such as building development and exclusive events 
  • Develop, manage, and execute the corporate capital plan for arena 
  • Work closely with Ownership and Senior Leadership Team on initiatives that significantly affect strategic objectives of the organization
  • Serve as a committed and responsible member of the Senior Leadership Team, contributing to the strategic planning process

 Required Experience & Qualifications:


  • 10+ years’ experience in arena and/or stadium with oversight of facilities management, hospitality, or complex institutions with direct responsibility for supervising/directing staff across a wide-range of operating functions in a fast-paced environment (Building Ops, Concert & Event Productions, Food & Beverage Concessions, Security, etc.)
  • Bachelor’s degree in Business Management, Hospitality or Facilities Management or other related field of study or an equivalent combination of education and experience is required
  • Possess all required licenses, training or certificates
  • Previous experience working concerts, trade/consumer shows, and community events
  • Experience with creating successful initiatives that focus on the fan experience
  • Extensive knowledge and an understanding in all aspects of commercial construction and building maintenance
  • Experience creating strategic directions for businesses, including the development of tactical details while maintaining a clear view of the big picture
  • A strong record of personal and team achievement over his/her career with substantial personal contributions to the positive evolution of the business through innovative thinking and an ability to make things happen
  • Solid experience in leading, motivating and developing employees
  • Superior listening skills with a level of intellectual ability/agility 
  • A high degree of personal integrity and consistently put the interests of the organization ahead of his/her own


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