Guest Services Coordinator

  Crowd Management
  Northeast Region
  Sports Services
  Posted/Updated: 10/14/21

Job Summary

This position reports to the Guest Services Manager and works closely with the client’s management teams to ensure the delivery of best in-class guest services for all events at the stadium and theater, including NFL football games, concerts, and other major events. 

 
ESSENTIAL JOB FUNCTIONS:
  • Coordinate and execute scheduling, staff communications and payroll process for guest services team members.

  • Manage event day guest services team leaders with a focus on their development.

  • Lead and execute pre-shift event day meetings to include updates, recognize team members and to deliver service expectations to team members.

  • Manage major event logistics, guest services staffing and redeployment plans, estimates and operational needs while working closely with the Guest Services Manager and the clients. 

  • Coordinate and execute the event preparations, equipment distribution and uniform inventory processes for all stadium and theater events assigned.

  • Consistently build relationships with the venue management team, stadium service partners and all stadium event staff team members.

  • Assist the Guest Services Manager with the management of the annual planning, goals and guest services account budget.

  • Assign additional duties deemed necessary to the Guest Services Team Leaders and account administrative assistants.

 

 
JOB REQUIREMENTS:

  • College graduate preferred

  • Minimum one (1) to three (3) years guest services and venue leadership experience

  • Management & supervisory experience required

  • Ability to handle heavy phone and computer use volume

  • Ability to work weekends, nights, and holidays as dictated by events

  • Professional image and attire

  • Highly organized and able to manage multiple projects

 
 


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