Box Office Manager

  Minor League Baseball
  Northeast Region
  Posted/Updated: 10/14/21

Job Summary

The Box Office Manager is in charge of making sure that fans attending a game have a smooth ticketing experience online, in-person, and over the phone. These fans might be season ticket holders, groups, corporate partners, or just individual buyers attending games, all of whom are excited for all the fun! Responsible for overseeing ticket sales online, over the phone, and in the box office, this role requires technological proficiency as well as a dedication to serving customers of all kinds.



  • Managing and coordinating ticket fulfillment for season seat members, group buyers, corporate partners, and individual buyers in collaboration with the Director of Ticketing and Account Executives
  • Managing cash and credit sale reconciliation for accurate reporting and cash management

  • Reporting daily, weekly, monthly, and quarterly earnings for proper sales projections and business analytics

  • Other duties as assigned by the General Manager and Director of Ticketing for the proper management of the Box Office


  • Enthusiasm for customer service

  • A bachelor's degree or greater in Sports Management, Business Administration, or other field, or appropriate work experience in sports or related field
  • Strong ability to communicate effectively and promptly

  • Ability to assist customers (internal and external) in a high-volume gameday environment while overseeing other customer service associates

  • A desire to contribute to a team atmosphere of collaboration and success


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