Director of Operations

  Sports Facility (MA)
  Northeast Region
  Posted/Updated: 11/16/21

Job Summary



  • Direct daily interaction with client and team staff.

  • Assists the advancing and communicating event information to the appropriate departments and staff.

  • Negotiates and administers labor group contracts.

  • Oversees the operation of event set-up and tear-down, i.e. basketball court, stage risers, chairs, signs, hockey glass, dasher boards, ice install and removal, special events, concerts, meetings, and misc. events.

  • Oversees custodial services for entire facility.
  • Acts as liaison with Campus and City Services for numerous facility related functions (City Codes, Parking, Licenses, permits, etc.).

  • Oversee facility maintenance, operations, and all related areas.

  • Responsible for selection, training, motivating and evaluating direct reports.

  • Work with direct reports and other department employees to correct deficiencies; implement timely disciplinary action as needed

  • Other duties and responsibilities as assigned.


  • Bachelor’s/Technical degree from an accredited college/university/school required.

  • Minimum of five (5) years’ experience in facility management.

  • Must show demonstrated knowledge of facility management.

  • Ability to work event nights, weekends and holidays as required.

  • Ability to stand and walk for long periods of time, climb stairs and occasionally lift up to 75 lbs.
  • Possession of, or ability to obtain, a current CPR certificate

  • Possession of, or ability to obtain, a valid drivers’ license

  • Knowledge of Operational characteristics of events

  • Ability to identify the needs of users of the facility

  • Knowledge of crowd management and control techniques
  • Knowledge of budget preparation and control.

  • Knowledge of OSHA requirements.

  • Knowledge of basic mechanical, electrical, grounds keeping are helpful


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