Fan Experience Training Coordinator

  MLB Franchise
  Southeast Region
  Sports Services
  Posted/Updated: 11/17/21

Job Summary

The MLB Team are seeking a Coordinator, Fan Experience Training  who will assist in providing an outstanding experience for all guests attending events. Primary responsibilities will include develop and delivering training to all front-line staff, creating and operating unique fan interactive activities and ensuring all fans receive an outstanding experience.

  • Create quality standards of service across all departments

  • Supervise Wheelchair transports and ensure we follow ADA law

  • Book a variety of entertainment for spaces throughout the stadium

  • Organize and implement secret shopper program
  • Coordinate responses for fan feedback

  • Supervise the Fan Experience elements for non-baseball events including: Enchant, Graduation, Gymnastics, etc.

  • Development and coordination of stadium tours program 

  • Manage alcoves and development of interactive areas

  • Coordinate other operational tasks as assigned

 The ideal candidate will have the following qualifications: 

  • Bachelor’s Degree required

  • 1-3 years of experience in planning and executing events

  • 1-3 years of management or training experience over front-line staff
  • Experience managing and analyzing data

  • Familiarity with learning management systems (LMS)

  • Ability to work extended hours including nights, weekends, holidays         


How to Apply for Position:

Upgrade your account to paid subscription and gain access to this job as well as all other sports job opportunities:

Upgrade to a premium membership for complete access!

Subscribe today and gain access to 534 jobs in the sports industry - Cancel anytime

Payment Details

*By joining, you agree to the Terms of Agreement and to receive important email communications. To ensure uninterrupted service, your membership will be autorenewed at the regular price at the time you joined. You may cancel at any time. Simply refer to our Cancellation Policy.

Similar Jobs

Grounds/Vehicle Maintenance Engineer - PT
  Sports Facility
  Southeast Region
  Sports Technology
  Posted/Updated: 12/16/21
Internship- Ticket Services & Technology
  MLB Franchise
  Southeast Region
  Sports Internship
  Posted/Updated: 12/02/21
Email Marketing Specialist
  Sports Organization
  Southeast Region
  Posted/Updated: 11/18/21
Ballpark Services Crew
  Baseball Team
  Southeast Region
  Sports Services
  Posted/Updated: 01/14/22
Part-time Suite Beverage Runner
  Sports Facility (NC)
  Southeast Region
  Sports Services
  Posted/Updated: 01/07/22

Ready to Get Started?

Get access to the most up-to-date live sports jobs now!