Representative of Fan Engagement
MLB Franchise
Northeast Region
Sports Services
Posted/Updated: 11/17/21
Northeast Region
Sports Services
Posted/Updated: 11/17/21
Job Summary
Fan Engagement Representatives handle incoming calls, emails, and chats with fans and ticket holders. They will serve as good ambassadors for the team brand while maximizing all revenue opportunities and providing positive interactions with all fans.
Essential Duties and Responsibilities:
Essential Duties and Responsibilities:
- Provide exceptional customer service to all customers
- Responsible for assisting in all areas of the Ticketing and Fan Services department including: ticketing operations, box office operations, and gameday fan engagement opportunities
- Take the lead on printing and mailing ticket orders when applicable
- Assist fans with setting up Scoreboard Surprise Messages and Bird Visits
- Other duties as assigned by the Manager, Ticket Services
Knowledge, Skills, and Abilities necessary to perform essential functions:
- Strong, confident communication skills including the ability to write clearly and effectively
- Highly motivated and excellent attention to detail
- Provide strong and respectful customer service skills at all times
- Previous knowledge of ticket services and software experience preferred
- Ability to work irregular/extended hours, including nights, weekends and holidays as needed.
- Ability to use time efficiently
- Must demonstrate ability to be resourceful and dependable
- Strong computer skills including Microsoft Word and Excel
- Familiarity with baseball and the MLB Team
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