Box Office Manager

Job Summary

• Hire, supervise and train part-time and game day personnel and operations
• Become well versed in Ticketing System – ProVenue
• Set up annual schedule and seating diagram within ProVenue
• Collaborate closely with staff to fulfill individual tickets, group tickets, sponsorship tickets and special event ticket orders
• Preparing detailed deposit, game day, weekly sales, and accounting reports as necessary 
• Provide reconciliation of funds collected/tickets sold with Finance Department records
• Generate and maintain yearly budget within ticket operations department 
• Facilitating season and mini plan sales by carefully planning seat locations
• Regulate online tickets and web sales
• Participate in creating and marketing ticket & group plans 
• Design and create season cards and stock ticket images as well as order and monitor ticket inventory
• Provide superior customer service to clients including existing ticket holders, new prospects, and single game customers
• Maintain records and report on commissions earned by sales staff
• Attend and contribute to department and company staff meetings

• Display personal responsibility to complete tasks and duties in a timely manner and with confidentiality
• Display people skills to work well with others by responding appropriately to supervisors, co-workers, and stadium guests/patrons
• Possess the ability to coordinate your own work tasks efficiently, accurately, and professionally
• Possess the ability to work as part of a team
• Display the ability to communicate in a clear, timely, professional, and organized manner
• Must be amiable, considerate, and patient and have a good self-image, conveying a positive message to co-workers and stadium guests/patrons
• Possess the ability to analyze and solve problems skillfully, logically, and timely.            
• Always demonstrate and promote the South Bend Cubs Values and standards