Guest Services Coordinator

  Sports Organizaton
  Central Region
  Sports Services
  Posted/Updated: 12/28/21

Job Summary

 The Guest Services Coordinator, under direct supervision of the Guest Services Manager, is responsible for thorough supervision, and coordination of direct personnel, subcontractors, and vendors. Responsible for providing positive solutions to any guest and/or staff challenges presented to them.

  • Demonstrate a positive, customer service-oriented attitude always.

  • Must be a creative problem solver who can identify solutions and address both employee and guest concerns efficiently and professionally while remaining calm under pressure.

  • Maintain an effective working relationship with clients, employees, exhibitors, patrons and others encountered in the course of employment.

  • Good written, verbal and computer skills.

  • Organize and prioritize work to meet deadlines.

  • Follow oral and written instructions and communicate effectively with others in both oral and written form.

  • Pleasant and helpful telephone demeanor when assisting guests, clients and staff.

  • Ability to work flexible hours based on events, including evenings, weekends and holidays, as needed.

Education and/or Experience 

  • Bachelor's degree from an accredited four-year college or university. 

  • One (1) to two (2) years related experience and/or training; or an equivalent combination of education or experience.

  • Minimum of 2 years clerical or administrative experience required.


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