Membership Experience Specialist
Baseball Club
West Region
Sports Services
Posted/Updated: 01/10/22
West Region
Sports Services
Posted/Updated: 01/10/22
Job Summary
The position is meant to improve overall service we can provide to our Season Ticket Members, and solidify the culture of sales focused service with a new portion of our sales team.
Duties/Responsibilities:
- Achieving personal touch point goals with accounts.
- Achieve a personal sales goal through relationship building, upselling, cross selling, & referrals.
- Achieve a personal Renewal Goal.
- Attend all membership events as part of the touch point plan.
- Interacts with customers via telephone, email, or in person to provide support and information on an assigned product or service.
- Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
- Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
- Performs other related duties as assigned.
Education and Experience:
- Bachelor’s degree preferred.
- Customer service experience required.
- Sales experience preferred.
- Knowledge of Ticketmaster preferred.
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