Operations/Customer Support Coordinator

  Central Region
  Sports Services
  Posted/Updated: 03/11/22

Job Summary

The coordinator will be expected to lead event logistics, provide excellent customer service to both our members and individual referees, create and edit content for both the department newsletters and referee course material, support game assignment requests, and become an expert in the Learning Center  and department’s game assignment platform.
Primary Duties
  • Create and maintain positive working relationships with all members, State Referee Committees, referees and other affiliated members

  • Coordinate and support assigned operations through proper planning, logistical support, event management and outstanding customer service 
  • Work with vendors on behalf of Referee Programs to meet department, event and member needs

  • Assist in managing the day-to-day task of department associates, help ensure holistic development and positive work environment  
  • Assist in the course creation process, including revisions, implementation, and pedagogical discussions

  • As directed by the Referee Development Manager; coordinate, manage and reflect upon all education-based processes and events 
  • Facilitate match official payments and reimbursements for professional games (domestic and international)

  • Additional duties assigned 


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