Client Retention Executive

  NHL Franchise
  Central Region
  Posted/Updated: 07/14/22

Job Summary

 role is a hybrid sales and service position. The ideal candidate is a positive team player that is detail oriented, self-motivated, flexible, energetic, outgoing, and resilient and has a strong desire to develop as a sales and service professional. 
  • Generate new revenue from current clientele through value-added, group and suite packages, upgrades, and referrals
  • Build strong relationships with Season Ticket Holders by fulfilling all required Season Ticket Holder touchpoints via proactive communication including phone calls, emails, handwritten notes, and in-seat visits
  • Provide superior levels of customer service to an assigned base of season ticket accounts by maintaining up-to-date knowledge and effectively and enthusiastically communicating all team happenings, events, benefits, and arena details that are relevant
  • Utilize KORE and Archtics CRM system to record and maintain all personal touchpoint interactions with clients and document all appropriate details and information
  • Collaborate with ticket sales and ticket operations teams to ensure efficient and quality servicing of accounts 
  • Other duties as assigned

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