Client Retention Executive

Job Summary

• Generate new revenue from current clientele through value-added, group and suite packages, upgrades, and referrals
• Build strong relationships with Season Ticket Holders by fulfilling all required Season Ticket Holder touchpoints via proactive communication including phone calls, emails, handwritten notes, and in-seat visits
• Provide superior levels of customer service to an assigned base of season ticket accounts by maintaining up-to-date knowledge and effectively and enthusiastically communicating all team happenings, events, benefits, and arena details that are relevant
• Utilize KORE and Archtics CRM system to record and maintain all personal touchpoint interactions with clients and document all appropriate details and information
• Collaborate with ticket sales and ticket operations teams to ensure efficient and quality servicing of accounts 
• Other duties as assigned