CRM Manager

Job Summary

• Design, build and drive campaigns to better engage our customer base through prospecting campaigns for sales & service teams
• Responsible for training sales, service, and other internal staff in CRM and ensuring high usage rates and accurate record updates in a timely manner
• Lead all efforts connecting CRM and our data sources (e.g. data warehouse, Formstack, Seatgeek ticketing, etc.)
• Provide recommendations to the Ticketing & Sponsorship Leadership team on how to build and leverage CRM to execute strategic vision including prospecting and retention strategies 
• Create and develop reports and dashboards for data visualizations to support day-to-day needs of the organization
• Maintain data hygiene through duplicate identification and contact merging
• Assist and support Strategy team in strategic plans, historical trends, and general reporting
• Other Strategy team duties as assigned

• Degree in a relative field or equivalent work experience required
• Minimum two (2) years of experience in CRM campaign creation, workflow, and execution with minimum one (1) year of experience on Salesforce Salescloud 
• Proficient in Microsoft Office with advance knowledge of Excel and PowerPoint
• Experience with data visualizations (e.g., Power BI)  - preferred
• Demonstrated ability of strong quantitative and analytics skills
• Ability to work non-standard hours as needed to ensure execution around events